NWTExpressShuttle Terms

TERMS

RESERVATION, CANCELLATION, PAYMENT AND CHANGE POLICY
- Reservations are required. To avoide a late booking fee, purchase your trip at least 2 Business Days (48 hours) in advance of your travel date.
- Payment is required when making a reservation
- Forms of Payment
Cash Or Travelers Checks (Drivers do not make change)
Local Personal Checks
Visa, Master Card, American Express or Discover
The Reservation payments are non-refundable but you will receive a travel credit if you cancel at one business day prior to travel.

Your credit card will be charged after we confirm your reservation. If you are mailing a check it must be received prior to travel or within one week of
reservation, whichever occurs first. Last minute bookings to be paid in cash must be guaranteed with a credit card that will only be charged in case of a no
show or cancellation.

TRAVEL DURING THE WINTER (November 1st through April 30th) AND ALL MAJOR HOLIDAYS
Because of reduced ridership during the winter and on major holidays, we require a minimum of two passengers to operate on selected runs. If you are
traveling alone, we will try to find another person to share the ride with you. We will charge you initially for the one seat and if we cannot find someone to
purchase the other seat we will charge you for the other seat the business day preceeding your travel date. Call us for an updated list of trips where two
seats are required.

CANCELLATION POLICY
SCHEDULED VAN CANCELLATION POLICY
Reservations must be cancelled one business day in advance (by calling 877 698-3977 during normal business hours) to receive a travel credit or customer
will be charged full fare. No shows will also be charged full fare. There will be no refunds or travel credits for cancellations within 24 hours of departure or no
shows. We offer a travel credit equal to the unused amount of your booking for future shuttle services for any reservation cancelled a minimum of one
business day prior to pickup time.

ADVANCE PURCHASE CANCELLATION POLICY
There are no refunds for cancellations. Changes made at least 21 days prior to departure will cost $25 and within 21 days will cost $45 per change.

CHARTER CANCELLATION POLICY
For any Charter reservations paid in full, cancellations must be made a minimum of one business day (24 hours) in advance of the scheduled service date,
the fee for cancelling the reservation will be 10% of the total amount cancelled.
For Charter reservations using a 3rd party vehicle (Motor Coach Company), the cancellation charges of the motor coach company will be imposed in addition
to our 10% of the total amount cancelled.

REBOOKING FEE
There will be a $15 charge at the time of rebooking a cancelled reservation.

CHANGE POLICY
We understand that circumstances may arise which may change your travel plans. We will gladly make a change in your reservation if contacted a
minimum of one business day prior to your scheduled pick up time. We will charge you $15 for the rebooking.

SURCHARGES
$4.00 for each bag in excess of two, except carry on bags. Please let us know if you have excess luggage to insure enough room on the vehicle.
$5.00 for each kennel, or bicycles.

ADDITIONAL INFORMATION
Shared van service, except when private service has been requested.
Baggage Allowance: Two suitcases and one carry-on. Additional and/or oversized items subject to additional charge. Passenger must advise NWT Express
of additional items at time of reservation.
All rates effective as of June 30, 2010.
NWT Express is not responsible for personal items or luggage lost or left in vans. Passengers are accountable for checking all luggage and items into and
out of vans.
NWT Express is not responsible for delays beyond our control, including weather and traffic conditions.
We are a non-smoking, non-alcoholic transportation service.

PICKUP LOCATION AT MSP INTERNATIONAL AIRPORT
TERMINAL 1 (Formerly LINDBERGH TERMINAL or MAIN TERMINAL)
We're located in the Ground Transport Atrium at the main terminal. Pick up your luggage at the baggage claim area on ground level or if you have carry on
luggage proceed to the baggage claim area.

1. Locate the down elevators and escalators in the middle of the baggage claim area, between doors 2 and 5.
2. Go down one level. Walk past the Delta check in counters on the right.
3. Go past the Delta ticket counters and turn right before the information booth.
4. Follow signs to "OFF AIRPORT PARKING and SHARED RIDES".
5. Take the escalator or elevator up one level to the Ground Transport Atrium waiting area.

The van will arrive about five minutes prior to departure. Go out the doors next to the Super Shuttle desk (door is marked OFF AIRPORT PARKING/
SHARED RIDES). You must go outside and look for our vehicle. The driver will not be allowed to leave the vehicle due to the security rules at the airport.

TERMINAL 2 (Formerly HUBERT HUMPHREY TERMINAL)
If you are arriving at Terminal 2, please retrieve your bags from baggage claim. Then proceed to the Commercial Vehicle pick up area which is across the
roadway in the ground level of the parking ramp. Our vehicle parks outside the left door.

IF YOU ARRIVE BEFORE YOUR SCHEDULED DEPARTURE TIME
Often we can depart early. Call 877 698-3977 upon arrival to see if we can move up the departure time. During business hours (Mon. - Fri. 8:30AM to
4:30PM) press 1 to reach the office. After hours select 4 for the early van or 5 for the late van.

IF YOUR FLIGHT IS LATE
It is the customer’s responsibility to contact NWT Express if he/she is delayed. If your flight is delayed before taking off please call the office and let us
know how long your delay is expected to be. If we have already dispatched the vehicle, you will incure additional charges if we accomodate you on another
vehicle. If your flight arrives at the airport and you anticipate a delay in getting your luggage, you should contact the NWT van driver at 877 698-3977 and
request that he/she wait for you.

NWT van passengers expect us to be on schedule, and so the drivers are authorized to wait only 15 minutes before starting the return. If you do not make it
to your scheduled van, or you are aware that the flight you are on is going to miss your van departure, call the office (877 698-3977) or the after hours
number to review your options. If it is possible to hold the van, we will charge you $7.50 for every 15 minutes of wait time beyond our scheduled deprture
time. The other options are to ride our next sceduled van and you will be charged the $15 rebooking fee or request a charter where we will dispatch a vehicle
to pick you up at our standard charter rate starting at $ 345. We will provide a receipt for these extra charges so you can seek reimbursement from the
airline or your insurance company.

It is the passenger’s responsibility to be at the pickup location on time.

TIPPING GUIDELINES
Our drivers are here to serve you! If you appreciate the service given, a tip is customary. You can use the same tipping guidelines as in a restaurant.